General conditions

These “General Conditions” regulate the acquisition of products through the shopsuperdeals.com website, its purpose is to define the rights and obligations that govern the sale contract signed between the Client and SuperDeals. Consumer rights are covered by the laws and other regulations relating to the protection of consumers in the country of habitual residence of the Customer. For this reason, among others, the terms related to the legal guarantee of the product and those related to presumptions of lack of conformity that are reflected in these General Conditions are only applicable to orders made in Spain. For orders placed through the website and outside of Spain, the different terms and conditions provided for in Directive (EU) 2019/771 of the European Parliament and of the Council of May 20, 2019 relating to certain aspects of the contracts for the sale of goods, by which Regulation (EC) No. 2017/2394 and Directive 2009/22/CE are modified and Directive 1999/44/CE is repealed, as well as, where appropriate, the state legislation resulting from application.

These General Conditions are formulated in accordance with the provisions of Directive (EU) 2019/771 of the European Parliament and of the Council of May 20, 2019 regarding certain aspects of contracts for the sale of goods, Law 7/1996, of January 15, on Retail Trade Regulation, Law 7/1998, of April 13, on General Contracting Conditions, Law 34/2002, of July 11, on Services of the Information Society and Commerce Electronic, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 16/2011, of June 24 , Consumer Credit, and the Civil and Commerce Codes and the remaining applicable regulations.

This online store is aimed solely at consumers, natural or legal persons who act outside of their commercial activity, company, trade or profession (hereinafter, the Client). Only consumers can request the rights that are contemplated in these General Conditions and others recognized by the regulations on consumer protection.

These General Conditions will not apply to the sale of SUPERDEALS brand products made through other online or physical stores.

The effective acquisition of any of the products offered on the SUPERDEALS website entails the acceptance of the General Conditions indicated here, as well as the acceptance of the Particular Conditions that may be applicable to the acquisition of certain products and that are also made known to the Client in the pre-contractual information published prior to the purchase.

SUPERDEALS may modify the content of these General Conditions at any time, so it is advisable to read their content each time you are going to make a new purchase. The modification of the General Conditions will not affect the purchases of products made prior to the modification, applying to said purchases the General Conditions in force at the time of the formalization of the contract.

1. COMMUNICATIONS WITH SUPERDEALS

The Client may contact SUPERDEALS by email hello@shopsuperdeals.com The email address provided is for Clients to transmit both doubts or suggestions that may arise about the brand or these general conditions, as well as to request changes, exercise the legal guarantee of the products, request technical assistance, request returns, request after-sales services, etc.

2. THE PRODUCTS AND THEIR CONTENT.

The products offered and their main characteristics, as well as their functionalities, appear on the website https://www.shopsuperdeals.com, each of them containing information related to the description of the product, composition and, where appropriate, more detailed information. They also show photographs and in most cases also illustrative videos of each product.

SUPERDEALS may, at any time, add new products to those offered or withdraw any product offered from sale.

SUPERDEALS intends at all times to guarantee the availability of all products offered for sale through the website. However, in the event that any product purchased, due to exceptional circumstances, is not available and cannot be delivered on the initially agreed delivery date, the Client will be informed of the new delivery forecast date, and will have the possibility of cancel the order and obtain a refund of the total price paid.

However, in the event that the product is not available and no stock replacement is foreseen, the Client will be informed of this and the order will be canceled by SUPERDEALS, so that the Client will obtain a refund of the total price paid.

3. PRICES AND TAXES

The prices (RRP) of each of the products offered for sale are expressed in euros, and, where appropriate, it is expressly indicated if it is subject to any offer. The prices of the products may, except for sales promotions of a fixed duration, vary at any time. Price changes will not affect orders already placed.
Prices (RRP) include VAT.

4. DELIVERY COSTS

If there are shipping costs, these will be borne by the customer. The cost of shipping the products will depend on different factors, among which we find the amount of the order and the destination of the order.

• • Spain peninsula from €3.90 in shipping (Free from €50)

• • Balearic Islands and Portugal from €3.95 shipping (Free from €50)

• • Canary Islands, Ceuta, Melilla and Europe Zone 1 (Germany, Austria, Belgium, Denmark, France, Italy, the Netherlands, Poland, the Czech Republic) from €4.95 (Free from €50)

• • Rest of Europe shipping from €5.95

We recommend that you add the products to the shopping cart and indicate the shipping address to allow you to know the exact cost of your order.

5. SHIPPING TIME AND FOLLOW-UP

Shipping times will be estimates and will correspond to the following ranges:

• • Spain Peninsula, Balearic Islands and Portugal in 24-48 hours.

• • Canary Islands, Ceuta, Melilla and Europe Zone 1 (Germany, Austria, Belgium, Denmark, France, Italy, the Netherlands, Poland, the Czech Republic) in 48-72 hours.

• • Rest of Europe in 2-5 days.

• • Rest of the world in 2-10 days.

SuperDeals will send you a purchase confirmation email and later a second email with shipping tracking once it has been prepared and shipped from the warehouse.

The order dispatch email will contain instructions for tracking the shipment. These indications may vary depending on the selected Transport Agency.

If you have created an account when placing your order you will also be able to see the tracking from the web.
If your tracking does not work, do not worry, keep in mind that the courier takes a few hours to enter the tracking number in the system and that it only ships on working days.

* For deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla, customs expenses at destination or other taxes (tariffs) are not included, if any, it will be the recipient who is responsible for them, as well as being responsible of all import expenses and taxes generated at the customs office of destination, whether the merchandise is delivered to you or not. An attempt will be made to send the order in the shortest possible time, but the recipient must take into account the provisions of the country of destination for the importation of the requested items, since SuperDeals has no responsibility for them. The effects produced by strikes, war conflicts or other circumstances beyond its control will not be attributable to SuperDeals either. SuperDeals will not be responsible for delays in customs clearance, or if local authorities decide to confiscate any item contained in a shipment.

In no way may SUPERDEALS be charged with a breach of delivery deadlines when it has not been delayed of its own free will or cause or if the Customer has not been able to be located using the data provided by the latter.

Without prejudice to the rights offered to consumers by Spanish legislation, SUPERDEALS will not be responsible for delays or failures in the shipment and delivery of products when extreme situations occur that cause the impossibility of making deliveries and distort or interrupt the ordinary operation. of public services, infrastructures and communication networks, and/or the movement of goods and people such as acts of civil commotion, natural disasters, critical health situations or any other extraordinary factor.

The order will be considered delivered at the time the carrier has delivered the package to the Customer. It is the responsibility of the Customer or, where appropriate, the person delegated by the Customer for the delivery of the product, to verify the condition of the merchandise at the time of receipt and indicate all anomalies detected in its outer or inner packaging on the delivery note. delivery receipt.

6. VERIFICATION OF GOODS

If it is verified by the Client that the merchandise has arrived beaten, with visible damage to its exterior or interior packaging, it must indicate this on the delivery note of the transport agency and, if it later observes that the product presents a lack of conformity attributable to the transport, you can contact SuperDeals, in order to solve the incident, through the email hello@shopsuperdeals.com

The client must provide documentation and/or photographs of the state of the product, the boxes and labels of the courier company. These images will serve as evidence to prove the status of the product and facilitate the different claims.

If a third person other than the Customer signs for the receipt of the goods on behalf of the Customer, it is important that the Customer inform the receiving person that the goods must be checked at the time of delivery and the existence of damages must be verified. visible on the delivery note in the manner indicated above.

If the damages are not reflected in the delivery note and are not communicated, SuperDeals will not be able to solve the incident manifested by the Client or make the pertinent claims to the Transport Agency.

Likewise, the Client is advised to keep the original boxes and packaging of the product until it verifies that the product received is in perfect condition and that it matches the product purchased. Likewise, the Client is advised to keep the original boxes and packaging of the product until it verifies that the product received is in perfect condition and that it matches the product purchased.

If the Customer has any other type of incident related to the merchandise received, such as the receipt of a single product out of several that make up the order or a product other than the one purchased according to the invoice or proof of purchase, etc., they may contact contact SuperDeals via email hello@shopsuperdeals.com

7. CANCELLATION OF ORDERS

Once the product has been shipped, it will not be possible to cancel it, however, it is recommended that the customer contact SuperDeals as soon as possible if they are interested in canceling the order and this has been done with little notice. who will inform you of the status of the order and the possibility of canceling it.

8. EXCHANGE AND RETURNS POLICY. WARRANTY

To make a product change, you must first make a return and then make the purchase of the new product.

Refund for withdrawal of purchase of the product.

You can make the return for withdrawal of purchase (if you do not like the product, expected something else or simply want to return it) as long as it is within the 14-day period.
Send us the following information to our email hello@shopsuperdeals.com requesting the return. In the subject you must indicate “Return by Withdrawal requested: strong, [número pedido]” and in the content of the email you must indicate:

• • Order number

• • Customer name

• • Product to return

In order for us to accept this return, the product must meet the following conditions:

• • It is necessary to return the same thing that has been delivered. Don’t forget to include instructions and accessories inside the box.

• • The packaging must be the original and in the same state in which you received it.

• • The product must be clean and in good condition.

In addition, the client must take into account that some products, by their very nature, will not have the right of withdrawal. As an example we indicate sanitary and/or personal hygiene products.

After receiving the return/withdrawal request email, SuperDeals will send the Customer the instructions to proceed with shipping the product. The cost of said shipment will be borne by the Customer. After receiving the product by SuperDeals, it will be verified that the previously exposed conditions are met. SuperDeals reserves the right to make a partial refund, discounting the loss of value that is a consequence of use not in accordance with the agreement or the nature of the product.

If the return conditions are correctly met by the Customer, a refund of the amount (PVP) of the product will be made.

Return for product breakage/damage during shipping.

During shipping, products may be damaged and may not arrive in perfect condition. In this case there are two very important factors that must be met:

• • The Client has a period of 48 hours from the delivery of the order to communicate the incident to the email hello@shopsuperdeals.com.

• • Photos of both the state of the product and the boxes and labels of the courier company must be attached. These images will serve as evidence to be able to make the different claims to the courier.

Send us the following information to our email hello@shopsuperdeals.com requesting the return. In the subject you must indicate “Return for breakage/product damage, order number: strong, [número pedido]” and in the content of the email you must indicate:

• • Order number

• • Customer name

• • Broken/damaged products

• • Photographs and evidence of breakage/damage.

SuperDeals reserves the right to resolve this type of incident either by sending a new product or making a refund.

Return for failure / error of sending the order.

If you receive a product that does not correspond to what you have purchased, it is possible that it is a packaging error or a label crossing with the courier company. If this is your case, remember that you have a period of 48 hours to report the incident.

Send us the following information to our email hello@shopsuperdeals.com requesting the return. In the subject you must indicate “Return due to product failure/error, order number: [número pedido]” and in the content of the email you must indicate:

• • Order number

• • Customer name

• • Products with failure/error.

Return for defect / product failure. Warranty.

All products sold from January 1, 2022 are covered by a three-year legal guarantee against lack of conformity, and this by virtue of the provisions of Royal Legislative Decree 1/2007, of November 16, by which approves the consolidated text of the General Law for the Defense of Consumers and Users.

For products purchased prior to said date, the legal guarantee period is two years from the moment of delivery and will apply, in relation to the legal guarantee as established by the General Law for the Defense of Consumers and Users. in its wording prior to the modifications introduced by RD Law 7/2021, of April 27.

The start date of the guarantee will begin to count from the date of delivery of the product, so we recommend that you keep proof or delivery note, failing that, the date that appears on the purchase invoice will be understood as the start date of the guarantee.

The guarantees do not include deficiencies caused by negligence, blows, improper use or manipulation (other than those indicated in the user manuals), incorrect installations, connections to the electrical network other than that indicated, or materials subjected to wear due to normal use.

Once the product is received in our warehouses, the status of said product will be verified. Our technicians will identify the problem and carry out the repair or replacement with a new model, unless one of these two options is impossible or, compared to the other corrective measure, involves disproportionate costs for SuperDeals, both measures being free for the customer. customer. These measures will be carried out within a reasonable period of time depending on the nature of the products and the purpose for which they were intended.

SuperDeals may refuse to repair or replace the goods when this is impossible or involves disproportionate costs. In this case, Super Deals may choose to make a partial refund when the product continues to maintain a certain degree of utility. In case of full uselessness, SuperDeals may decide to terminate the contract and make a full refund of the value of the product.

If the product is collected and a diagnosis is issued by the SuperDeals Technical Service, it is determined that the conditions provided in the General Law for the Defense of Consumers and Users are not met (for example, that the defect has been caused by incorrect use of the product , due to a circumstance external to the product, previous repair carried out by unauthorized technical services, etc.), SuperDeals will contact the Client to inform him of the nature of the defect and the estimated cost of its repair.

In the specific case of some products considered as “consumable goods”, such as batteries, it is not possible to use them according to their nature without consuming them. Therefore, the guarantee will be applied based on its fungible nature and its specific characteristics such as useful life, specified charging cycles, etc.

To make use of the guarantee, the Customer must keep the invoice or proof of purchase. The product that is sent to be repaired or replaced must match the one sent by SuperDeals, attaching the invoice or proof of purchase and must be perfectly packaged and protected. If the product arrives at the SuperDeals facilities with damage attributable to poor packaging or protection, the repair may not be covered by the guarantee, informing the Client of this.

9. INDEMNITY

SuperDeals is not obliged to indemnify the client or third parties for the consequences of improper use of the product, whether direct or indirect damage, accidents suffered by people, damage to property unrelated to the product, loss of profit or loss of profit.
Likewise, we remind you that SuperDeals does not cover damages caused by external factors such as power surges or drops, short circuits, atmospheric phenomena, fire, water, abnormal use of the product, burns, cuts, scratches, wrinkles, marks, scratches or others. damage that may be caused by animals, accidental falls or incorrect use, as well as the use or contact with chemical products and treatment with cleaning products not indicated.

10. FORMS OF PAYMENT

The user must pay the amount corresponding to their order through any of the means that are enabled at the time of purchase (Visa, MasterCard, PayPal, American Express and/or other similar cards).

11. CUSTOMER SERVICE AND CLAIMS

In the event of any discrepancy or conflict related to these General Conditions and/or SuperDeals, and in order to reach an amicable solution, the Client can also go to the European platform for the resolution of consumer disputes provided by the European Commission, at the following address:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&Ing=Es.

12. COPYRIGHT

All rights on the design of the website, text, graphics, logos and other content, interfaces, and the selection and arrangements of this belong to Super Deals S.L or its licensees. Any use not authorized by Super Deals S.L of the materials on this site, including reproduction, modification, distribution or republishing, is strictly prohibited.